Legal information
Switch Prestige SNC
Version applicable from 22 July 2026
Translation provided for information only. The French version alone is legally binding.
Article 1
These General Terms and Conditions of Sale (hereinafter the “GTC”) govern all sales of products and services offered by:
Switch Prestige SNC
A company incorporated under Swiss law
Registered office: Geneva (Switzerland)
(hereinafter “Switch Prestige”)
They apply to any natural or legal person (hereinafter the “Client”), whether a private individual, a professional, an architect, an engineering consultancy, a property developer, an installer or an electrician.
Article 2
These General Terms and Conditions of Sale apply to all sales made by Switch Prestige, whether arising from:
Every order entails full, irrevocable and unreserved acceptance of these GTC.
No general terms and conditions of purchase or document issued by the Client shall prevail over these GTC, unless expressly accepted in writing by Switch Prestige.
The failure of Switch Prestige to invoke any provision of these GTC at any given time shall not be construed as a waiver of its right to invoke that provision subsequently.
These GTC supersede and replace all previous versions.
Article 3
Switch Prestige markets, in particular:
Photographs, illustrations, drawings, plans, 3D views, colours, catalogues, dimensions, descriptions and technical documentation are provided for guidance only.
The materials used, including:
may naturally exhibit slight differences in shade, texture, grain or finish.
These differences arise from the natural characteristics of the materials and the manufacturing processes.
They constitute neither a manufacturing defect nor a latent defect, nor valid grounds for rejection, return or a price reduction.
Switch Prestige reserves the right to make any technical or aesthetic improvements to its products without prior notice, provided that their essential characteristics remain unchanged.
Article 4
All quotations issued by Switch Prestige are valid for 60 days from their date of issue, unless otherwise stated.
After that period, Switch Prestige may:
Quotations remain the exclusive intellectual property of Switch Prestige.
They may not be disclosed to third parties, reproduced or used to obtain competing offers.
Any unauthorised reproduction or use may give rise to liability on the part of the person responsible.
Article 5
An order becomes final only once all the following conditions have been met:
No purchase of raw materials, manufacturing, machining, surface treatment, ordering from suppliers or reservation of production capacity shall be undertaken before the deposit has actually been received.
Switch Prestige remains free to refuse an order, in particular in the event of:
A confirmed order is firm and irrevocable.
Article 6
Any request for an amendment made after confirmation of the order must be expressly accepted by Switch Prestige.
An amendment may entail:
Once manufacturing, machining, surface treatments or procurement have commenced, no cancellation may be accepted.
Products manufactured:
may not be cancelled, returned or exchanged.
In the event of an exceptional cancellation accepted by Switch Prestige, all costs already incurred shall remain payable in full by the Client.
Article 7
Prices are expressed in Swiss francs (CHF).
Unless otherwise indicated, they include the applicable Swiss VAT.
The following costs are not included, unless expressly stated:
Prices are established on the basis of:
prevailing on the date of the quotation.
In the event of an exceptional change in these factors before confirmation of the order, Switch Prestige may adjust its offer.
The contractual price is the price stated in the order confirmation.
Article 8
Unless otherwise agreed in writing, payments shall be made as follows:
The deposit constitutes an essential condition of the contract.
No manufacturing, procurement, supplier order, reservation of production capacity or dispatch shall take place before the deposit has actually been received.
Payments may be made by:
Payments must be made without withholding, set-off or deduction of any kind.
The Client may not suspend, defer or reduce a payment on the grounds of a challenge, complaint or dispute, unless Switch Prestige has given its prior written agreement.
Any amount unpaid on its due date shall automatically bear default interest in accordance with Swiss law.
Reminder fees, collection costs, debt enforcement costs and reasonable fees incurred in recovering the debt may be claimed from the Client within the limits prescribed by applicable law.
Non-payment of an invoice entitles Switch Prestige immediately to suspend any manufacturing, delivery, pending order or work until the amounts owed have been paid in full.
In the event of a payment default, all amounts owed to Switch Prestige may become immediately due and payable.
Article 9
Products marketed by Switch Prestige may be mass-produced, made to order or manufactured specifically to meet the Client’s requirements.
Where products require particular manufacturing, specific machining, surface treatment, engraving, a special finish or a customised configuration, manufacturing lead times may vary depending on:
The dimensions, colours, finishes or specifications approved by the Client when ordering shall be deemed final.
The Client shall be solely responsible for any error arising from information, plans, measurements or specifications supplied by the Client.
Switch Prestige shall not be held liable for the consequences of inaccurate or incomplete information supplied by the Client.
Article 10
Lead times stated in quotations, order confirmations or any other document are provided for guidance only.
They are established on the basis of the information available at the time of ordering and may change for reasons beyond Switch Prestige’s control.
Lead times may, in particular, be extended in the event of:
A manufacturing or delivery delay shall not give rise to:
Lead times shall begin to run again only once all information necessary for manufacturing and the stipulated deposit have been received.
Article 11
Goods shall be delivered to the address specified by the Client.
Deliveries are made within Switzerland and may be made internationally subject to acceptance by Switch Prestige.
Transport, insurance, handling, customs and import costs, and any local taxes, shall remain payable by the Client unless otherwise agreed.
Switch Prestige is authorised to make partial deliveries where necessary.
Each partial delivery may be invoiced separately.
The Client undertakes to take possession of the goods as soon as they are made available.
In the event of an unjustified refusal to accept delivery, all storage, handling, additional transport or return costs shall be borne in full by the Client.
Article 12
Risk shall pass upon handover of the goods to the carrier, even where the carrier has been selected by Switch Prestige.
From the time of that handover:
shall pass to the Client.
The Client is responsible for inspecting the goods upon receipt and, where appropriate, immediately recording all relevant reservations with the carrier in accordance with the applicable regulations.
Switch Prestige shall not be held liable for damage occurring during transport.
Article 13
The Client must immediately check:
Any discrepancy must be:
Failing this, the products shall be deemed compliant, complete and definitively accepted.
No claim relating to an apparent defect, an incorrect product reference, a quantity or a finish may be considered after this period.
Products which have been installed, fitted, wired or commissioned shall be deemed to have been definitively accepted by the Client.
Article 14
Products marketed by Switch Prestige are intended to be installed exclusively by qualified, competent professionals authorised to work on electrical installations.
The Client is solely responsible for selecting products suitable for its project.
The Client is also responsible for checking the compatibility of the products with:
Switch Prestige shall not carry out any prior assessment of the Client’s installation unless specifically agreed in writing.
Switch Prestige disclaims all liability in the event of:
Costs associated with fitting, removal, dismantling, reassembly, reprogramming or electricians’ travel shall remain exclusively payable by the Client.
Article 15
Products benefit from the warranty provided by their manufacturer or, failing that, the statutory warranty applicable in Switzerland.
Where certain products are advertised with a commercial warranty of up to 10 years, that warranty covers recognised manufacturing defects exclusively.
The warranty applies only to products used under normal conditions of use and in accordance with technical requirements.
The Client must report any defect as soon as possible after discovering it.
Switch Prestige may, at its sole discretion:
The choice of remedy rests exclusively with Switch Prestige.
The warranty shall under no circumstances give rise to a refund of the entire order where only one product is defective.
Article 16
The warranty is expressly excluded, in particular, in the following cases:
The following are also excluded from any warranty:
Switch Prestige’s liability is strictly limited to the product recognised as defective.
Article 17
No goods may be returned without Switch Prestige’s prior written agreement.
Any request for a return must be submitted in writing within a maximum of 5 working days following receipt of the goods and must specify the reasons for the request.
Any authorisation to return goods shall under no circumstances constitute an acknowledgement of liability on the part of Switch Prestige.
Returned products must:
The following products may not be returned or exchanged:
Where a return is accepted, Switch Prestige may apply administration, inspection, restocking or transport charges.
Where a refund is accepted, it may be provided by way of a credit note or a refund, at Switch Prestige’s discretion.
Article 18
Compliance with payment deadlines constitutes an essential contractual obligation.
In the event of total or partial non-payment on the due date:
Switch Prestige may also, without prejudice to any other right:
The Client may under no circumstances suspend a payment on the grounds of a dispute relating to another order or to part of the goods delivered.
Any set-off between a claim held by the Client and a claim held by Switch Prestige is excluded, unless otherwise agreed in writing in advance.
Article 19
Goods delivered shall remain the exclusive property of Switch Prestige until the sale price, any interest and ancillary costs have been paid in full.
The Client undertakes to keep the goods in a condition allowing them to be identified until title has passed in full.
In the event of a payment default, Switch Prestige may exercise its rights in accordance with Swiss law, including, where the statutory conditions are met, requesting the return of the goods or registering a retention of title.
Article 20
Switch Prestige’s liability is limited to direct damage resulting from fault attributable to it, within the limits prescribed by Swiss law.
To the fullest extent permitted by law, Switch Prestige shall not be liable for indirect or consequential damage, including:
Unless otherwise required by a mandatory provision of applicable law, Switch Prestige’s total financial liability shall not exceed the amount, excluding taxes, of the order directly concerned by the damage.
The Client remains solely responsible for:
Article 21
Switch Prestige shall not be held liable for any delay or failure to perform resulting from an event reasonably beyond its control.
The following, in particular, constitute events of force majeure or equivalent events:
For the duration of such an event, the obligations concerned shall be suspended. Performance deadlines shall be extended by an equivalent period.
Article 22
All materials created or supplied by Switch Prestige remain its exclusive property, including:
The provision of these documents to the Client does not entail any transfer of intellectual property rights.
Any unauthorised reproduction, adaptation, distribution, disclosure to third parties or use is prohibited without Switch Prestige’s prior written agreement.
Article 23
The Client undertakes to preserve the confidentiality of commercial, technical or financial information disclosed to it by Switch Prestige in the course of the contractual relationship.
This obligation shall remain applicable throughout the contractual relationship and after its termination, for as long as the information concerned has not become public.
Article 24
Switch Prestige processes personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the General Data Protection Regulation (GDPR).
Personal data are collected solely for:
Data are retained for as long as necessary for these purposes or in accordance with legal obligations.
They are disclosed to third parties only where necessary for the performance of the contract or pursuant to a legal obligation.
The Client has the rights provided for by applicable legislation concerning access, rectification, restriction of processing or any other request provided for by law.
Article 25
These General Terms and Conditions of Sale are governed exclusively by Swiss law.
In the event of any dispute relating to their interpretation, validity or performance, the parties shall endeavour to reach an amicable settlement.
Failing agreement, the competent courts of the canton of Geneva shall have exclusive jurisdiction, subject to the mandatory rules on jurisdiction laid down by Swiss law.
The provisions of the Swiss Code of Obligations shall apply to all situations not provided for in these General Terms and Conditions of Sale.
Article 26
If any provision of these General Terms and Conditions of Sale is declared null, invalid or unenforceable, such nullity shall not affect the validity of the remaining provisions, which shall remain in full force and effect.
The failure of Switch Prestige immediately to exercise a right provided for in these GTC shall not be construed as a waiver of that right.
These General Terms and Conditions of Sale constitute the entire agreement between the parties concerning sales made by Switch Prestige and supersede any prior agreement or document having the same subject matter.